Privacy Policy

GDPR

CIMA TRUCK PARTS DBA is making this Privacy Policy available to you in relation to the protection and processing of the personal data of users and customers that may be collected while navigating or using the services offered through the website https://cimatruckparts.stelorder.shop/.

GENERAL DATA PROTECTION REGULATION (GDPR).

We expressly inform you that this section is exclusively related to the data processing that CIMA TRUCK PARTS performs on personal data provided to the company that will be included in files as indicated in accordance with the current legislation regarding personal data protection (REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL
of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, which entered into force on 25 May 2018, hereinafter GDPR, as well as the Spanish legislation that transposes it).

The use of this website implies you agree to this Privacy Policy in addition to the conditions in the Legal Notice.

DATA CONTROLLER FOR PERSONAL DATA.

The owner of the service, the website https://cimatruckparts.stelorder.shop/, is CIMA TRUCK PARTS, with EIN: 301298216 Registered in the Business Registry of TEXAS with a legal domicile at: 5900 Balcones Dr, Austin, TX 78731, United States.

In compliance with the provisions set out in the GRDP, we inform you that the data provided, as well as those data collected from navigating on the website, will be processed and protected by CIMA TRUCK PARTS, as the data controller for processing personal data, and said data will be processed in order to fulfill your order placed at cimasuppliesllc.stelorder.shop.

CIMA TRUCK PARTS AS THE DATA PROCESSOR.

For the services that CIMA TRUCK PARTS provides through the website cimasuppliesllc.stelorder.shop, in addition to being the Data Controller for processing personal data collected on cimasuppliesllc.stelorder.shop, is also the Data Processor for customer data.

As the Processor of personal data from other data controllers, CIMA TRUCK PARTS possesses all the necessary personal data security and protection measures set out in this text, and ensures that the processing of said data will be performed solely to provide the services offered to clients through the website cimasuppliesllc.stelorder.shop.

STANDARDS ADHERED TO FOR PROCESSING PERSONAL DATA.

In accordance with the provisions set out in Chapter II of the GRPD and the codes of conduct for processing personal data, we adhere to the following standards for processing personal data to preserve the rights and freedoms of users:

Minimum data. We will collect and process only those data which are strictly necessary for each specific action and category of persons affected by the processing. Under no circumstance will data beyond those indicated in section 5) DATA FILES AND PROCESSING be collected, for each type of user.
Legitimate purpose and transparency. The processing of data is legitimate in that the client subscribed to STEL Order, the user provided us with their data in the ‘Contact’ or other tab, and, in all instances, the client entered into a commercial agreement or provided us with express consent. This is always for the purposes indicated in this document.
Limit how long data is retained: we retain data for the minimum required time, unless you request deletion of your data.
Confidentiality and integrity: we ensure adequate security measures for your personal data and confidentiality.

DATA ACCURACY AND VERACITY.

The user or client, whose data will be processed by the company, ensures that the data provided are true and accurate.

In the event that the personal data of another person are provided, the client or user guarantees that this other person has granted express authorization and consent to provide this data, and the client or user assumes all responsibility derived from the use and processing of said data in the event that said authorization was not granted.

Keep in mind that you are the sole source of information with regard to your personal data, so we appreciate keeping this information up to date, in accordance with the standards set out in Chapter II of the GRDP, by sending an email to bfisher@cimasuppliesllc.com, .

At any point in time, the affected party can modify or cancel the data provided, in accordance with the rights to Access, Rectification, Cancellation, Opposition, Limitation, and Portability of personal data.

DATA PROCESSOR.

CIMA TRUCK PARTS uses services provided by third parties. When providing services, and other companies are required to process data, the law refers to these entities as Data Processors.

To provide the service at cimasuppliesllc.stelorder.shop, we use the management software: STEL Order, which meets all the requirements and obligations of this privacy policy, specifically its level of data protection meets the standards required by the relevant data protection legislation, having obtained a Privacy Shield Framework certification.

DATA TRANSFER.

We guarantee that we do not transfer data to third parties that will subject you to advertisements. We only transfer your data to the Data Processors specified in the previous section, and only for the purposes indicated in each case.

Consequently, as set out in article 13.1, section a) of the GRDP, CIMA TRUCK PARTS, does not share data and does not have a data recipient.

RIGHTS FOR THE PROCESSING OF PERSONAL DATA.

In compliance with the provisions of the GRDP, you can, at any time, contact CIMA TRUCK PARTS, as the Data Controller, via bfisher@cimasuppliesllc.com, to exercise the right of access, rectification, suppression, opposition, portability and removal of consent for your personal data included in our files.

A. The right to access personal data: you can check whether we are processing your data, specifically which data, where they were obtained, etc. Article 15 of the GRPD.

B. The right to request rectification (in the event that data are incorrect) or suppression (when the personal data are not necessary to fulfill the objetives for which they were collected). Article 16 GRDP.

C. The right to request data processing be limited or canceled, in which case data will only be retained to exercise or defend complaint services. Article 17 and 18.

D. Right to oppose processing: We will cease to process your data in the manner indicated, except where legally required to continue to do so. Article 21.

E. The right to data portability: in the event that you want your data to be processed by another entity, we will facilitate the portability of your personal data in a structured, intelligible, and automated format to any other entity you indicate. Article 20.

These rights are personal and nontransferable and will be exercised by the interested party unless the same has legally delegated this authority to a third party. A response to the exercise of any of these rights will be made effective by the File Manager within ten natural days from the date of the reception of the request. In the event that the File Manager deems it necessary to not accept the request, the File Manager will substantiate this to the requesting party within the term set out in this section.

If you believe our data processing policy is inadequate, and you are not satisfied with the response to your request, you can direct your complaints to the Spanish Agency for Data Protection, the appropriate entity for Spain. (www.agpd.es). Likewise, you can file your complaint with the relevant judicial authority, where appropriate.

CIMA TRUCK PARTS does not retain the credit card numbers used in transactions; these are retained by the payment gateway, Stripe Inc., used by CIMA TRUCK PARTS in order to automate the payment process for subscription renewals for the services of CIMA TRUCK PARTS and the payment of other services.

Stripe Inc. fully meets the terms and conditions of this Privacy Policy, which can be consulted in the section:

COOKIES POLICY

WHAT ARE COOKIES?

The majority of the information we collect from our websites is anonymous information. Functional cookies, as well as similar systems, are a data storage and recovery system used by web servers to store and recover user data.

They are simply small data files that the browser stores on your hard drive from time to time that contain information about your visit to the page and can be used to provide specific services, to direct adds, or as the basis to develop improvements or new products and services.

WHAT ARE FUNCTIONAL COOKIES USED FOR?

Functional cookies are essential for the proper functioning of the web service. This tool is used to determine the frequency with which users utilize our services and which services are used more frequently in order to improve site navigation based on the usage patterns obtained from analyzing this data.

This information is only used internally with the goal of increasing our understanding of the behavior of our users, and it represents an important tool that allows us to improve the quality of our services and content.

NON-FUNCTIONAL THIRD PARTY COOKIES.

The non-functional third party cookies we use for statistical analysis are from Google Analytics, a website analysis service provided by Google, Inc., a Delaware company with headquarters located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). The information collected by the cookie about your use of the website (including your IP address) will be transfered and stored directly on Google servers in the United States. Google, Inc. has security and protection measures equivalent to those of the European Union in place, as they comply with the EU-US Privacy Shield Framework (you can read more here:

https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI

Google uses this information on our behalf in order to follow your use of cimasuppliesllc.stelorder.shop, gathering data on your activity and providing other services related to cimasuppliesllc.stelorder.shop and internet use. Google can transfer said information to third parties when legally required to do so or when third parties process said information for Google. However, your IP address will not be connected to any other data that Google retains.

CONSENT AND WITHDRAWAL.

By using cimasuppliesllc.stelorder.shop, you consent to Google processing your data in the manner and for the purposes described. As a user you can configure your browser to accept or reject cookies by default and to be alerted on screen each time you receive a cookie, so you can decide whether or not you want to accept it.

To do so, we suggest you check the settings on your web browser and make the appropriate selection. You can still navigate on our website even if you reject all cookies or the cookies from CIMA TRUCK PARTS, although some functions on the website that require these cookies may not work correctly. In any event, you can delete cookies from your hard disk at any time, following the procedure established by your web browser.

ACCEPTANCE OF THE PRIVACY AND COOKIE POLICY.

Regardless of your choice to use cookies or not, agreeing to the present privacy policy implies that you have been clearly and fully informed about the use of data storage and recovery devices (cookies) as well as the fact that CIMA TRUCK PARTS has been granted user consent to make use of said cookies as set out in article 22 of Law 34/2002, from 11 July, on Information Society and Electronic Commerce Services.

WARRANTY POLICY

******All warranties are subject to manufacturer review******

For Authorized Distributors and Dealers

PAI Industries, Inc. (PAI) is committed to supporting the reliability and quality of PAI parts. This warranty policy applies to all parts and
components purchased directly from PAI by authorized distributors and dealers (referred to as "distributors").

How to Submit a Warranty Claim
We want to make the process as smooth as possible! If you ever need to submit a warranty claim, here is what to do:
Claims must be submitted by an authorized PAI distributor.
Before sending anything, the distributor must request a Warranty Claim/Return Authorization Number from our Warranty
Department through our website.
Once you receive the claim number, please make sure all required parts and documents are sent to PAI within 45 days. Engine Kit and
Cylinder Head claims must be accompanied by a complete ECM report.
If we do not receive everything on time, we will not be able to process the claim.

What Our Warranty Covers
We stand behind our products. All PAI parts are covered against defects in materials and workmanship when used under normal
conditions. Labor reimbursements are based on OEM service manual times.
Labor Reimbursement Rates:
Excel Series: 1 year / unlimited miles - $75/hour
PAI Standard: 2 years / unlimited miles - $100/hour
HP - High Performance: 3 years / unlimited miles - $150/hour
Heads-up: Some parts not made by PAI may be covered by a different warranty from the original manufacturer. Your PAI distributor can help
clarify.

Special Cases You Should Know About
Major Failures (Catastrophic): Please contact our Warranty Department right away. Do not start repairs until you have received
approval from us.
Engine Claims: Be sure to include ECM and diagnostic reports.
We may request parts back for inspection. Distributors are responsible for the shipping costs, but if the part is found to be defective,
we will gladly reimburse the freight—just send us the freight bill.

Fast Track Warranty Credit Option
Need to keep things moving? We offer a Fast Track option to speed up claims:
We may issue a credit or send a replacement part before a full analysis is completed.
This does not mean we have confirmed a defect - just that we are helping you move forward quickly.
Choosing this option means you waive further claims (like labor or freight costs).
Want a full analysis instead? No problem, just let us know and we will review the part thoroughly.

What is Expected from Owners and Installers
To help ensure parts perform at their best:
Engines, transmissions, and differentials must be used and maintained according to the OEM guidelines.
Report warranty issues to your distributor within 30 days of the suspected issue.
Installations must be made by a qualified technician using proper tools.
It is important to confirm the parts are correct before installation.
Reminder: Our engine parts are made specifically for on-road truck use. We do not cover parts used in marine, construction, generator, or
other off-highway applications.

What is Not Covered
Here are some things our warranty does not include:

v6.138.0

Diagnostic labor
Towing, downtime, or other related costs
Repairs/modifications made without our OK
Parts from other manufacturers (unless we have preapproved them)
Fuel, fluids, shop supplies, or core charges
Also, we cannot cover failures caused by:
Accidents, misuse, or neglect
Poor lubrication or cooling
Over-speeding, over-fueling, or overloading
Improper installation or repair
Alterations or modifications to the part, engine, emission devices or tuning

If a Claim Is Denied
We do our best to be fair, but if a claim is denied:
We will hold on to the parts for 15 days.
Distributors can request them back in writing:
We will return them with your next stock order for free, or
Ship them sooner via expedited freight (freight prepaid by the distributor)
After 15 days, any unclaimed parts will be discarded.
If you have questions or want to appeal the decision, please contact us within 10 days in writing.

Limitations of Our Liability
Our responsibility is limited to repair or replacement of the faulty part. We are not able to cover:
Indirect or incidental damage
Expenses like towing, lodging, or meals
Business losses, missed profits, or downtime
This is our exclusive warranty and replaces all other warranties, including any implied ones. Any implied warranties are limited to the
duration of the applicable written warranty.

Updates to This Policy
This warranty policy may be updated. If you are ever unsure, feel free to contact the PAI Warranty Department to make sure you have the
most current version.